RaijinLabs, Inc. ("RaijinLabs," "we," "us," or "our") is a corporation that designs AI and Web3 technologies for game studios, creators, and enterprises. Protecting your privacy is fundamental to the trust our customers place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use https://raijinlabs.io, our related applications, smart-contract integrations, APIs, and any other services that link to this Privacy Policy (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, do not use the Services.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, username, password, wallet address, and other identifiers used to register or authenticate.
- Profile & Content: Biographical details, avatars, messages, support tickets, and any files you upload.
- Payment Information: Billing name, address, partial bank details, or token-transaction metadata processed by PCI-DSS compliant partners.
1.2 Information We Collect Automatically
- Usage Data: Log files, device identifiers, browser type, OS, referral URL, clickstream data, and session timestamps.
- Cookies & Similar Technologies: We use cookies, web beacons, and local storage to keep you logged in, personalize content, and analyze traffic. See Section 7.
1.3 Blockchain & Smart-Contract Data
Interactions with public blockchains (e.g., wallet address, token balances, NFT metadata, transaction IDs) are, by design, public and immutable. RaijinLabs cannot modify or erase on-chain data.
1.4 Information from Third Parties
- Analytics & Ad Providers: Non-identifiable metrics about site performance and campaign effectiveness.
- Integration Partners: Data you allow us to import from Discord, GitHub, or other platforms.
2. How We Use Your Information
- Provide, operate, and maintain the Services;
- Authenticate users and secure accounts;
- Process transactions and smart-contract interactions;
- Customize content, recommendations, and marketing;
- Monitor, detect, and prevent fraud, abuse, and security incidents;
- Comply with legal and regulatory obligations.
3. Legal Bases for Processing (EEA & UK)
We rely on the following legal bases under the GDPR:
- Contractual necessity – to deliver the Services you request;
- Legitimate interests – to improve, secure, and market our Services;
- Consent – for optional cookies and marketing;
- Legal obligation – to satisfy KYC/AML or tax requirements.
4. How We Share Information
- Service Providers: Hosting, analytics, customer support, payment processing.
- Business Transfers: In connection with a merger, acquisition, or asset sale.
- Legal Compliance: When required by subpoena, court order, or applicable law.
- Community Visibility: On-chain data is inherently public; exercise caution when associating a wallet with personal details.
We do not sell or rent personal data.
5. Security
We implement appropriate technical, administrative, and physical safeguards (e.g., TLS 1.3, encryption at rest, least-privilege access) to protect your data. However, no system is completely secure.
6. Your Rights & Choices
- Access/Correction: Update your account information at any time.
- Deletion: Request erasure, subject to legal retention.
- Marketing Opt-Out: Click "unsubscribe" or update preferences.
- Cookie Controls: Manage via browser or our cookie banner.
- GDPR/CCPA Requests: Contact us at privacy@raijinlabs.io.
7. Cookies & Tracking Technologies
We use:
- Essential Cookies – for login and security;
- Analytics Cookies – to understand user behavior;
- Marketing Cookies – only with your consent.
Disabling cookies may limit functionality.
8. International Transfers
We operate globally. If you are located in the EEA/UK, your data may be transferred outside your jurisdiction. We rely on Standard Contractual Clauses or equivalent safeguards.
9. Children's Privacy
Our Services are not directed to children under 13 (or under 16 in some jurisdictions). We do not knowingly collect data from minors. Contact us if you believe we have done so.
10. Changes to This Policy
We may update this Privacy Policy. Significant changes will be posted on this page or communicated via email/in-app notification.
11. Contact Us
RaijinLabs, Inc.
privacy@raijinlabs.io
